Frequently Asked Questions

NEC Digital Signage Software

Version (V1.1.)

Contents

 

Page

Abstract

The following document describes in short the FAQs of NEC Digital Signage Software.

1        Technical FAQs

1.1        FAQs concerning the display

Q: I cannot see an image on my NEC Digital Signage Software Player Display. What is the problem?

A: Ensure that the display is switched on. (green control LED on display)

A: Ensure that your PC is connected to the power supply and check all cable connections. Are the video signal cable VGA or DVI connected to the monitor?

A: Is the VGA or DVI input set up correctly? Ensure with the remote control that you selected the correct input.

Q:  The NEC Display only shows the Windows Desktop but does not start the play back of the program. What can I do to ensure this happening automatically, because mouse and keyboard are not always connected to manually start the program?

A: Ensure that you have copied the short cut of the NEC DIGITAL SIGNAGE SOFTWARE Player into the auto start folder. Has the PC been started and has the  Digital Signage Software Player Program short cut been inserted?   

1.1.1        About NEC Displays

 Q: My NEC DIGITAL SIGNAGE SOFTWARE Player PC starts, but the connected display does not start or does not connect to the correct channel.

 A: Ensure the settings of the NEC Displays. The function “Power” on “Last Signal” ( check ) must be switched on. This way you ensure the correct input modus when starting the PC.

 Q: Can I let the NEC DIGITAL SIGNAGE SOFTWARE Player PC run 24/7 but independently select the time to start and shut down the NEC Display?

 A: Yes. To adjust this function on the display, select in the NEC Display menu the Calendar/Schedule option and follow the instructions.

 Q: The image in the NEC Display is not optimally regulated. There is a black frame, the image is slightly off-center. What can I do?

 A: In the menu of the screen select the “Auto Adjust” function. The screen will be adjusted automatically.  Check the result. Please refer to the NEC Manual to learn more about display modes.

1.2        BIOS PC Settings

Q: Is it possible to start the PC and the NEC DIGITAL SIGNAGE SOFTWARE automatically, e.g. when either loading light or the power supply is turned on?

A: Yes that is possible. It may be that case that in order to do this you either have to turn on or expand the BIOS settings of your NEC DIGITAL SIGNAGE SOFTWARE Player PC. Here you will find some questions and answers concerning the subject of BIOS Settings for operation.

BIOS technical settings are outside the setting possibilities of the NEC DIGITAL SIGNAGE SOFTWARE.  BIOS settings can only be de described to a certain degree because the manufacturer is not aware of all BIOS versions the end customers’ processors is equipped with. Here are some general tips and advice.

Q: Why does the Player PC not start automatically with the power supply?

A: Check the BIOS settings of your PC. Connect a mouse and a keyboard to the PC and restart. While starting, follow the instructions to access the BIOS setup of your PC (e.g. by hitting Esc / F8 / Del). The BIOS or Setup of the PC will appear after a few seconds. In most BIOS versions you will find the menu item “Power Management”. There you should find the setting Power Resume /Power On. Adjust this in such a way that the PC automatically starts with power supply. If this BIOS function is active, the PC will start automatically with power supply.

Q: The PC starts, but the Windows Desktop does not appear. There are beeping noises.  

A: Ensure that a mouse and a keyboard are connected to the system. Many BIOS interpret this as an error, but this usually can be adjusted. Connect a mouse and a keyboard to the PC and restart. While starting, follow the instructions to access the BIOS setup of your PC (e.g. by hitting Esc / F8 / Del). The BIOS or Setup of the PC will appear after a few seconds. Check the BIOS of your PC. The BIOS setting “hold on errors” should be changed to “No halt on all errors”. The advantage of this is that it is not necessary to connect a mouse or keyboard to the PC. Should you not be able to adjust the setting accordingly, a mouse and a keyboard need to stay connected to the PC.

2          FAQs about NEC DIGITAL SIGNAGE SOFTWARE  PLAYER

2.1        Editor and Player PC

Q: I cannot transfer new projects or programs onto the NEC DIGITAL SIGNAGE SOFTWARE Player.

A:  Ensure that the NEC DIGITAL SIGNAGE SOFTWARE Player and the NEC DIGITAL SIGNAGE SOFTWARE Editor PC are connected in order to transfer data. You may do this using LAN (cable) or WLAN (wireless). The NEC DIGITAL SIGNAGE SOFTWARE Editor and the Player PC can only communicate when connected by a network.

A: Ensure that you have selected the correct DISPLAY to transfer data in the NEC DIGITAL SIGNAGE SOFTWARE Editor Suite.

A: Ensure that the NEC DIGITAL SIGNAGE SOFTWARE Player PC is licensed. To obtain or transfer a valid license of the NEC DIGITAL SIGNAGE SOFTWARE please refer to the manual and follow the instructions. 

Q: The DIGITAL SIGNAGE SOFTWARE Player PC does not play the Channels I selected.

A: Ensure that the Player PC has access to the internet. Channels can only be played when the NEC DIGITAL SIGNAGE SOFTWARE Player PC is connected to the internet. 

A: Ensure that the your firewall settings allows your NEC DIGITAL SIGNAGE SOFTWARE Player PC to access the website www.nec-digital-signage-software.com.

A: Ensure that your virus scanner allows you to access the website www.nec-digital-signage-software.com.

A: Check your account on the website www.nec-digital-signage-software.com Access My Account and then My Channels. It may be that your subscription is no longer valid. Please check your email account that you have indicated on the website  www.nec-digital-signage-software.com

Q: Not all of the video files I chose in Project are played in the NEC DIGITAL SIGNAGE SOFTWARE Editor / the Player PC does not import/accept them.

 A: Check and/or install all video codes that you use on your NEC DIGITAL SIGNAGE SOFTWARE Editor on the NEC Digital Signage Software Player PC.

 A: Check all your settings and the identity number of the Windows Media Player that you installed on the NEC DIGITAL SIGNAGE SOFTWARE Player PC. If necessary, install the appropriate update that you will find on the Windows Update website.

A: The NEC DIGITAL SIGNAGE SOFTWARE Editor and Player Suite do not support all available video formats for technical reasons.

Q:  The NEC DIGITAL SIGNAGE SOFTWARE and/or the Player PC do not play the image files I selected.

A: Due to technical reasons not all available image formats are supported. Convert your images to JPG or BMP formats. You can do this using programs such as Open Source GIMP, Irfan View or Photoshop.

Q: The image file I selected is not shown in the correct perspective.

A: The NEC DIGITAL SIGNAGE SOFTWARE program and the NEC displays are optimized for a 16:9 modus. If your image files do not match this format their display may be contorted. In the basic settings the program can automatically scale and crop the images. A perspective contortion can only be repaired manually.

Procedure:

Compile or format your files with a graphics program. Then re-import them.

Or

In the NEC DIGITAL SIGNAGE SOFTWARE Editors’ settings select the menu point “Aspect ratio”.

Then demark the settings check box that automatically scale and crop the images.

Now

Select the function „edit image“ in the NEC DIGITAL SIGNAGE SOFTWARE Editor. To do this, double click the imported file in the list box of the NEC DIGITAL SIGNAGE SOFTWARE Editor. Then select the function “edit image” in the open dialogue window. Your image will show up. When your image appears, select the desired image detail with the 16:9 mask. The controller on the left lets you preview information about the quality of the selected image detail.

When you click OK the selected clipping carries over and the file is changed. Consider saving a back up of the original file.

Repeat this process until your images have the desired format.

Q: The playing time is too short for me.

A: Double click the preferred image file in the list box. With the control bar or by clicking let and right on the arrow you can adjust the

Confirm with OK. The playing time has been changed.

Or

To apply this time setting to all images in one project, use the button “Apply to all images”. 0px">To apply this time setting to all images in one project, use the button “Apply to all images”.